After Hours Services:
After hours, calls to PPD Help Desk will be forwarded to the Night Attendant.

Life-threatening emergencies, serious accidents, chemical spills, and breaches of security should be immediately reported to the Protection Office.
Physical Plant Help Desk at Ext. 2015
Protection Office at Ext. 2400

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Air Conditioning Maintenance:
Physical Plant maintains all air conditioning systems as a non-chargeable service, except those systems that purchased and owned by faculty residents and other academic programs. Basic operational service includes preventive maintenance and repairs. Repairs and/or problems should be reported to:
Physical Plant Help Desk at Ext. 2015

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Asbestos:
The Office of Environmental Health, Safety & Risk Management should be contacted with regard to any question about asbestos and life safety concerns.
EHS&RM at Ext. 2360

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Bulletin Boards:
Physical Plant will install bulletin boards for posting in public spaces, such as classrooms, corridors and entryways as requested and approval by the Dean or Director. This service is billable through  a Service Request Form. No handbills are to be posted on interior or exterior walls or surfaces, including windows and doors.

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Cleaning/Custodial Services:
The Custodial Services division is responsible for the routine cleaning of all occupied spaces (administrative, academic and research), except faculty apartments. In University dormitories, custodial and maintenance problems should first be directed to the Dorms' responsible Matron. Classrooms, laboratories, restrooms, libraries, hallways, entrances, and stairs are cleaned daily Monday thru Friday at a time appropriate to the needs of the building users. Cleaning programs with specific cleaning tasks, such as waxing, buffing, vacuuming, and rug shampooing have been specifically designed for the buildings and spaces based on usage and relative needs. Should any department desire a higher level of service, or service of any program-related condition, Physical Plant would be pleased to discuss the options available. The differential added cost of such services would become a chargeable service to the requesting department or school. Please contact Custodial Services to discuss concerns with existing services or any interest in increased service levels.
Custodial Services at Ext. 2051
Physical Plant Help Desk at Ext. 2015

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Conservation:
The conservation of resources, including water, electricity, steam, and the support of all recycling opportunities is an important responsibility of the entire University community, and one which the staff of Physical Plant supports with many programs. Through conservation, funds can be diverted from energy to other needed services. Members of the university community may contribute to saving energy, water and other resources by following basic practices, such as closing doors and windows, shutting off water and lights when not in use, and by following both waste reduction and recycling opportunities. It is especially important during long recesses, to take particular caution to assure all outside windows and doors are closed. Please report any deficiency in the above systems to:
Physical Plant Help Desk at Ext. 2015

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Electrical requirements for offices, laboratories and special equipment:
Physical Plant must be consulted and its approval obtained regarding equipment connections to utility systems (electrical, gas, steam, chilled water, compressed air). Safety issues, system capacity and adherence to code requirements must be considered before these connections are made. Plant Engineering can provide details and pricing for proper installations. Please contact:
Physical Plant Help Desk at Ext. 2015

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Elevators:
All Elevators in AUB Buildings on campus are under maintenance contract with private companies under the supervision of Physical Plant. The maintenance and testing contractor, performs monthly preventive maintenance, annual tests and services. They respond to emergencies 24 hours per day, seven days per week. The inspection contractor performs semi-annual inspections and witnesses annual tests. Repairs are also scheduled whenever possible. Both emergency and routine problems with elevators should be directed to:
Physical Plant Help Desk at Ext. 2015

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EMERGENCIES:
Report any emergency to life, limb or property immediately to:
Protection Office at Ext. 2400

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Environmental Rooms/Boxes:
Individual departments are financially responsible for environmental chambers or control equipment designed to accommodate laboratory, research, or computer requirements. This equipment includes air conditioning, refrigeration, ventilation fans, exhaust fans, and similar devices, but not including devices for comfort. Care should be taken when you wish to add supplemental equipment, since the resulting heat generated may overload existing heating/cooling systems. This would necessitate an upgrade to the system, and should be done in conjunction with the engineer in charge. Contact:
Physical Plant Help Desk at Ext. 2015

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Estimates:
Physical Plant will provide estimates for all chargeable services, projects and minor repairs. The process is initiated by submitting a Service Request. If an estimate is requested for a project that will require the preparation of plans and specifications, and will require the use of outside contracted services, the request will be forwarded to the Facilities Planning & Design Unit. Do not contract for building or maintenance services without first discussion with Physical Plant.
 

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Events:
The University and its departments host hundreds of events annually. All events are chargeable and a Service Request or e-mail must be submitted minimum one week ahead to the Physical Plant Department to assure that necessary services are provided when you need it; including set up, cleanup, electrical, or any other service you may need. 
Physical Plant Help Desk at Ext. 2015

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Fire Extinguishers, Alarms, Reporting, etc.:
The purchase and maintenance of fire extinguishers in all public spaces are the responsibility of Physical Plant Department. 
In case of fire, pull the fire alarm and vacate the building. Call Protection Office Ext. 2400 or the EHS&RM Department at Ext. 2360.

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Furniture Maintenance and Moving:
The furniture and fixtures in the classrooms are maintained by PPD. Office furniture and furniture used by academic, administrative, or research departments are the property of that department and are maintained as a chargeable service. Repairs may be obtained by completing and submitting a Service Request Form to the Help Desk.
AUB supplied furniture in faculty apartments are the property of Housing. Repairs may be obtained by contacting the Housing Department at 2120.

Furniture transfer is a departmental responsibility. The Transfer Services can provide moving services on a chargeable basis, based on available manpower and scheduling. The Transfer Services takes no responsibility for moving sensitive electronic equipment, computers and research equipment. The department requesting service must provide disconnecting, packing and unpacking. Moving jobs, which cannot be scheduled within the Transfer Services, will be handled by a commercial moving service.
Physical Plant Help Desk at Ext. 2015

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Grounds:
Thousands of students, faculty, staff and visitors utilize the campus grounds daily. It takes a significant effort to keep the campus environs clean, free from litter, graffiti and abuse.

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Heating/Cooling:

HEATING SEASON:
The official heating season is from mid-October to mid-April, although actual temperature projections will determine the beginning and end of the season. Heat is provided to maintain interior temperatures at 21 degrees Celsius.

COOLING SEASON:
During the air-conditioning season, mid-June to mid-October, cooling is provided to maintain interior temperatures at 24 degrees Celsius. (Note: Many building systems on campus vary in capability because of age and design. Variations in temperature levels are to be expected.)
Central air-conditioning and/or ventilation are not automatically provided for special events that occur during off-hours and weekends. If such services are desired, submit a Services Request.
The operation of room and window air conditioners is the responsibility of individual occupants. It is requested that window units be turned off during hours when space is not occupied (nights, weekends and holidays.)

IMPORTANT NOTE REGARDING INTERIM SEASONS
During interim season, between the end of the heating season in mid April, and the changeover to air-conditioning season in June, no air-conditioning is provided from central or building systems. During these times, some personal discomfort may be experienced, over which Physical Plant Department has little control. Please call Help Desk to report hot or cold conditions.
Physical Plant Help Desk at Ext. 2015

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Keys and Locks:
University-employed locksmiths are the only persons allowed to cut and issue keys for University buildings. For security reasons, duplication of keys by outside locksmiths is strictly prohibited. Loss of keys must be reported to the Protection Office immediately. If re-keying is necessary, the requesting department will be charged for new keys and/or locks. A Service Request Form for lock changes or requests for keys should be submitted to:
Physical Plant Help Desk at Ext. 2015

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Lighting and Re-lamping:
If a light is out, report it to Help Desk. Your request will be assigned at the next available time the technicians are in that location. If it is the only light in a location, specify as such at the time of reporting, to insure rapid response. If additional lighting is needed in a lab, office, etc., your request will be accommodated as a chargeable service.
Physical Plant Help Desk at Ext. 2015

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Maps and Building Plans:
Facilities Planning & Design Unit maintains a listing of all University spaces, and the future plan for the whole campus as per the Campus Master Plan. If you require a set of floor plans, FPDU can provide these for you. Please contact:
Facilities Planning & Design Unit at Ext. 2100

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Occupants' Responsibilities:
Departments and personnel who occupy buildings are responsible for turning off lights, closing windows, locking doors turning off air conditioning units, and observing general security needs of the buildings.
Closing windows is important for the protection of buildings, especially before semester and holiday breaks and during winter months. Departments who fail to heed these precautions are responsible for damages caused. Everyone must share the responsibility for security against theft, fire, and vandalism. Please report problems with windows, locks and doors to:
Physical Plant Help Desk at Ext. 2015

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Painting:
Maintenance and painting of classrooms, corridors, stairwells and public areas are operational services provided by Physical Plant Department, and are scheduled on the basis of condition and availability of resources. Other painting can be scheduled as a chargeable service when requested.

Non-maintenance painting to residences and faculty apartments is a chargeable service. All requests shall be submitted to Housing for approval.
Physical Plant Help Desk at Ext. 2015

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Preventive Maintenance:
Preventive Maintenance consists of routine, pre-scheduled maintenance tasks that will reduce equipment breakdown and will lengthen the useful life of building systems. Physical Plant provides routine preventive maintenance inspections and services on electrical, plumbing, and mechanical systems. Storm drains; areaways and roofs are periodically cleaned and inspected. To report a problem, contact:
Physical Plant Help Desk at Ext. 2015

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Public Areas:
Physical Plant is responsible for maintenance services in public areas. These areas include all grounds, entry lobbies, public corridors, stairwells, student lounges, classrooms, seminar rooms, and rest rooms.
Physical Plant is also responsible for utility services to these areas, such as lighting, heating and cooling, plumbing and for decorative services such as painting, wall coverings, window treatments, and flooring. To report a problem or if you need further information concerning painting, wall coverings, flooring, etc. contact:
Physical Plant Help Desk at Ext. 2015

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Refuse Disposal:
Normal trash: Refuse Disposal Services provides routine pickup of normal refuse on campus. This trash is normally deposited in waste receptacles located throughout the campus.
Bulk trash: Physical Plant will, upon request, dispose off heavy bulk items. These items are placed in a dumpster and hauled away separately from normal trash.
Hazardous materials: Hazardous material disposal is coordinated by the Office of Environmental Health, Safety & Risk Management, and must NOT be placed in receptacles, containers, or dumpsters provided for routine trash or recyclables. For procedures for disposing of hazardous materials, contact the Office of EHS&RM.
Major clean outs: Clean outs of large volumes of trash, recyclables, or bulk waste should be coordinated with Physical Plant Help Desk.
Recycling: Physical Plant provides two receptacles in offices; one for normal trash, and one for recyclable paper. Most normal office paper is recyclable. (Notable exceptions are newsprint, food-soiled paper, and "carbonless" or NCR form paper.) Receptacles for bottles and cans are located throughout the campus. Check http://staff.aub.edu.lb/~weburp/

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Safety and Health:
The Office of Environmental Health, Safety & Risk Management, supports the University in its effort toward creating a safe and healthy environment. Inquiries that deal with campus safety, chemical hazards, fire safety, and industrial hygiene should be directed to:
EHS&RM at Ext. 2360

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Smoking Policy:
Smoking is prohibited in all AUB Buildings. http://pnp.aub.edu.lb/general/smoking/index.html

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Storage of Equipment, Supplies and Materials:
No equipment or materials may be stored in basements, stairways, tunnels, or public corridors, or placed so as to block fire exits. These conditions constitute a Fire Code violation, and may block pedestrian or disabled access routes to critical areas. Equipment and materials stored or placed in violation of Fire regulations will be removed and discarded and the responsible department will be charged all costs associated with that removal.
Departmental equipment or supplies may not be stored in mechanical rooms, electrical closets, or janitorial closets. Equipment and supplies stored in such spaces will be removed and discarded, with the responsible department charged all costs associated with that removal.

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