American University of Beirut
Service Quality Initiative - TRAINING

  1. Training for Managers and Supervisors on Balanced Scorecard (BSC)
    Training programs were designed with the objective of training the academic, medical, and support work unit managers to build and implement their Strategy Map and its related Balanced Scorecard (BSC) according to the Kaplan-Norton methodology.
         Training Materials:

     

  2. Introduction to Strategic Planning Workshop
    A.      Guide & Appendices for Developing  Strategic Plans     B.  Workshop Materials and Presentations
 
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|| Training || Awards || Measurement || Process Improvement || Support ||
|| Oversight Team || Task Team ||
|| Hospital Quality Initiative || American University of Beirut ||

 Last updated on June 26, 2008
- IZ-
created by NSZ