American University of Beirut

Hospital Quality Initiative

  1. Training
    2.
    • Conflict resolution for Department Heads and Nurse Manager (Oct - Nov 2000)
    • Management training for Nurse Managers/ RNs (Aug - April 2001)
    • Monthly Orientation
    • Mandatory session for JCAHO compliance
    • Preceptorship workshop and competencies

  2. Rewards
    3.
    • Questionnaires to assess staff's perception of rewards
    • Lists prepared of rewards
    • Shining stars selected, included in "Newsletter"
    • Service story board (letters from patients, director, ...)

  3. Measurement
    4.
    • Time motion studies (all units, departments)
    • Patient satisfaction questionnaire
    • Physician satisfaction questionnaire
    • Staff (RN)satisfaction questionnaire
    • Perception of staff to managers (study)
    • Audits on PI with outcome measurement (infusion, falls, medication errors, environmental surveillance, noise, handwashing)

  4. Process Improvement
    5.
    1. Performance improvements measurements in:
      Lab: ð Turnaround time
      Admission ð Waiting time
      Outpatient services ð Patient satisfaction
      Infection ð Handwashing
    2. Multidisciplinary committee
      Medication errors
      Pain management
      Patient education
    3. Patient Centered Care Model

  5. Management Support
    6.
    • Performance Improvement team
    • Multidisciplinary approach
    • Reports communicated to all concerned (PI reports)
    • Staff meetings
    • Forum meeting monthly

horizontal rule

|| Training || Rewards || Measurement || Process Improvement || Management Support ||
|| Oversight Team || Task Team ||
|| Service Quality Initiative || American University of Beirut ||

 Last updated on Jan. 30, 2000
- NSZ-