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Dear AUB Faculty/Staff, We would like to inform you that you and your family will be covered by SNA–MONDIAL ASSISTANCE’s “TRAVEL-EXTRA” travel insurance and assistance plan during your stay outside Lebanon. TRAVEL-EXTRA plan covers emergency medical expenses abroad up to $100,000 per person per period of coverage. Emergency medical expenses include sickness or accidents i.e. sudden, serious, unpredictable/unexpected illnesses or accidents for which treatment cannot be delayed such as a child has very high fever or serious accident. However, travel insurance does not cover regular check ups or pre-existing conditions such as hypertension, diabetes, heart disease, etc. For minor emergency expenses, the insured is not necessarily compelled to contact the call center. S/he can make the necessary payment and will be reimbursed in Beirut as soon as s/he sends all the necessary documents (Report from the attending physician, bills, declaration, etc.) to SNA. Kindly note that minor emergency expenses are those resulting from emergency sickness or accidents which require immediate medical attention and not exclusively hospitalization. In case of a medical claim requiring admission to the Emergency Unit or to the hospital, the insured should contact the call center of MONDIAL ASSISTANCE which is available 24/7 and is located in Paris immediately or within three days at the latest following the occurrence of the event: Tel:-+33-1-42-99-64-90 Fax:-+33-1-42-99-03-00 Email: medical.assistance.fr@elviatravel.com Please provide the call center the necessary information: - Full name - Policy number - Location - Telephone number where the Insured can be reached - The problem faced The call center will provide the insured a claim number and will do the necessary arrangements and follow up. The $60 deductible paid by the insured when discharged is reimbursed by the University upon return. Moreover, the cost of the international telephone calls made to MONDIAL ASSISTANCE is reimbursed by the insurer in Lebanon provided that original bills are submitted. In case of loss, theft, damage or delay of luggage, the insured should make all the necessary arrangements with the airline company in order to have all original documents recognizing the responsibility to be submitted to EHSRM in Lebanon. For these claims the insured should not contact the call center of MONDIAL ASSISTANCE but should present the required documents in Lebanon in order to be reimbursed. If it is a yearly cover, the policy is valid for multiple trips as long as each stay outside Lebanon does not exceed 90 consecutive days. If your stay will exceed this period, you are kindly requested to indicate this on the application form. If more than a 90 consecutive-day-stay was not planned, kindly notify EHSRM a week prior to the expiration of the 90 consecutive days in order to issue the corresponding extension. Kindly refer to:
Kindly let us know if we can be of more assistance in this regard.
Sincerely,
Aline Assaf Bassil
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RISK MANAGEMENT
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